Case Manager

Overview

Position Title:

Case Manager

Status:
Full-time salaried position, non-exempt; may include some evenings, weekend work.

Start date:

8/10/2026

Organizational Relationships:
Reports to Director of Operations

• Maintain professional attitude and behavior.
• Abide by existing agency confidentiality policies.
• Perform all the duties of the Social Service Assistant.
• Perform client intake interview to Transitional Housing Program.
• Assist client with identification and appropriate implementation of objectives and goals while enrolled in the Transitional Housing Program.
• Conduct regular case management meetings with clients.
• Facilitate life skills or other group meetings.
• Maintain client charts according to agency guidelines.
• Participate in multi-disciplinary staffing and present clients according to agency guidelines.
• Assure that client understands and adheres to program rules and expectations.
• Assist with special events and presentations.
• Provide ongoing reports and recommendations to the Director of Social Services.
• Gather and maintain program statistics.
• Collect, edit and process all required weekly, monthly and quarterly reports.
• Initiate new ideas for program improvement through the Director of Social Services.
• Assist with ongoing program development through recommendations to the Director of Social Services.
• Perform other appropriate duties assigned by the Director of Social Services.

• Bachelor's Degree in HDFS, Psychology, Social Work, or a related field.
• Knowledge of issues concerning the homeless population and experience working with low-income and homeless individuals and families.
• Knowledge around issues of Domestic Violence, Mental Health, and Alcohol and Drug Abuse is highly desirable.
• Excellent ability to collaborate and maintain positive relationships with other providers.
• Good organizational and communication skills.

• Ability to make well-reasoned decisions affecting clients and the agency.
• Ability to maintain clear professional and personal boundaries with clients.
• Ability to communicate effectively with clients and other staff members.
• Ability to understand and consistently follow the rules and policies of the service programs.
• Ability to create and maintain the highest levels of confidentiality when dealing with client information and sensitive situations.