General Manager

Position Overview

General Manager: responsible for overseeing contract operations, ensuring cost‑effective transportation services, serving as liaison between departments and clients, and maintaining compliance. The role is dependent on contract award.

Location:

Corvallis, OR.

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem‑resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the para‑Transit industry
• Maintain a “Safety First” attitude with client and personnel
• Good understanding of local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions or concerns regarding the site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

• High school diploma or G.E.D.
• 3‑5 years of management experience in the fixed‑route transit industry
• Experience monitoring the delivery of contractual services
• Valid current driver’s license

• Excellent interpersonal skills and ability to work with a variety of people and job positions
• In‑depth knowledge of MTM Transit operations, company policies, and guidelines
• Proficiency with computerized transit routing systems
• Strong data analysis and interpretation abilities
• Exceptional problem‑solving skills
• Ability to schedule, organize, and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Experience with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain a high level of confidentiality

• Prior contract and/or project management experience
• Experience managing a union workforce
• CDL Class B with passenger endorsements

• Health and life insurance plans
• Dental and vision plans
• 401(k) with company match
• Paid time off and holiday pay
• Maternity and paternity leave
• Casual dress environment
• Tuition reimbursement
• MTM perks discount program
• Leadership mentoring opportunities

Salary Min: $76,960/annually
Salary Max: $96,200/annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

MTM is an equal‑opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need accommodations, please contact MTM’s People & Culture.