Patient Access & Scheduling Associate

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Patient Access & Scheduling Associate Apply locations Genesis Healthplex time type Part time posted on Posted Yesterday job requisition GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis Health Care System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly

Hours:

16

Department:

Patient Access & Financial Services

Overview of Position:

The Patient Access Associate greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Tasks include the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents.

ESSENTIAL DUTIES
1. Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
2. Adjusts the sequence of registration/transportation based upon departmental guidelines and/or personal judgment when the health of the patient is in question. Determines the type of service the patient is to receive by reviewing physician orders, the alphabetical patient schedule and/or by questioning the patient. Refers the patient to the appropriate scheduling and/or ancillary department for follow-up and action. Requests assistance from other staff/volunteers to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.
3. Provides wheelchair assistance for those who require it or obtain immediate clinical support. Escorts or transports patients and their belongings to the designated areas. Assists in the distribution of registration forms, , patient s and other items.
4. Performs duties in a variety of settings/locations and for multiple patient types. Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
5. Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. Provides financial education, referring the patient to financial counseling, as required. Documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
6. Validates medical necessity (LMRP/LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance. Contacts scheduling department staff if cases require clarification of diagnosis and/or tests/procedures.
7. Obtains signed physician orders for tests and procedures from physicians/offices. Scans orders and other documentation into the patient accounting system.
8. Prepares identification bracelets and patient s for inpatients and selected outpatients. Obtains/scans patient/guarantor signatures on required forms. May inventory & record the patient's valuables, securing appropriate authorizations, if needed. Provides patient information and other required documents.
9. May perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts. Provides information regarding directions, parking, transportation service, overnight accommodations, etc.
10. Provides information, directions and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner. Communicates with various ancillary departments to ensure smooth…