Sr. Client Service Associate

Purpose

The purpose of the Sr. Client Service Associate role is to provide exceptional client service, operational support, and administrative coordination to the Advisor Team and clients served by the Costa Mesa office. This position supports Vance Wealth’s commitment to excellence by ensuring client needs are handled efficiently, accurately, and professionally while helping advisors remain organized and focused on relationship management and business development activities.

Through strong execution, proactive follow-through, and collaboration, this role helps ensure consistency, quality, and a high-touch client experience aligned with the firm’s values and service standards.

The Client Service Associate is responsible for supporting the Advisor Team through client service coordination, account administration, operational support, workflow management, and advisor support activities. This role works closely with advisors and collaborates cross-functionally with operations, planning, and service teams to support client experience initiatives and day-to-day operational efficiency.

This role requires a highly organized and proactive individual who can effectively manage competing priorities while maintaining professionalism, responsiveness, and attention to detail.

• Client Service & Relationship Support
• Account Administration & Operational Execution
• Advisor & Team Support
• CRM Management & Workflow Coordination
• Client Experience & Communication

• Schedule, coordinate, and confirm client meetings for the Advisor Team
• Assist with client meeting preparation and follow-up alongside the Advisor Team
• Serve as a professional and responsive point of contact for client service requests
• Coordinate communication and follow-up with Centers of Influence (COIs), including CPAs, attorneys, and other professional partners
• Support collaboration between clients, advisors, and external partners by tracking action items and ensuring timely follow-through
• Communicate effectively and professionally with clients, prospects, custodians, Centers of Influence (COIs), and internal team members both verbally and in writing

• Provide exceptional administrative and operational support to the simplify
  365® teams
• Support calendar management, task coordination, and workflow organization for the Advisor Team
• Review and respond to emails as appropriate while maintaining professionalism and responsiveness
• Assist with case management follow-up and internal coordination efforts
• Help advisors remain organized and supported through proactive follow-through and task management

• Complete money movement requests, account applications, account transfers, and other client/account-related servicing tasks as needed
• Maintain accurate client information and account settings within Salesforce and custodian platforms
• Coordinate account maintenance updates and operational follow-through with custodians including Fidelity
• Assist with client service processes, including tax return request and review coordination

• Use Salesforce to document client interactions, manage workflows, track tasks, and ensure timely follow-up on action items
• Assist in maintaining data integrity, organization, and consistency within Salesforce
• Monitor assigned workflows and tasks to ensure completion and accountability
• Support operational consistency and process adherence across the practice

• Collaborate positively across teams and contribute to a strong team environment
• Identify opportunities to improve workflows, efficiency, and client experience where appropriate
• Demonstrate professionalism, accountability, and a service-oriented mindset in all interactions

• Executing assigned responsibilities with accuracy, professionalism, and consistency
• Communicating effectively with team members, leadership, clients, custodians, and external partners
• Managing workload, deadlines, and competing priorities in a fast-paced professional environment
• Collaborating across departments to support firm…