Processing Specialist II

Overview

Specialize in performing one or several insurance or membership processing functions involving moderate to complex problem resolution, communications, or similar situations which require a high level of skill, understanding of work processes, policies, procedures, systems, and the organization. Coordinate work activities with other departments, district offices, or external sources as required to complete assignments. Duties normally require key entry and retrieval of data on computer terminals and may require utilization of personal computers.

• Resolve difficult or new situations within the general scope of primary duties as referred by other employees or assigned by management.
• Process routine to complex work requiring review, correction, completion, coding, calculations, reconciliation, data entry or filing.
• Provide assistance to other employees. May check work of other employees, compile data and prepare reports.
• Identify and correct errors in accuracy, completeness, or authorization.
• Initiate transactions which result in monetary, coverage and entitlement changes.
• Enter and retrieve data on computer terminals and utilize in-house personal computers or other automated systems.
• Answer or make routine to moderately difficult telephone, written, or in person inquiries, receiving or providing information and resolving problems.
• Coordinate regular work or problem solving activities with other areas as needed.
• Protect the confidentiality of information.

• Fill in or assist other positions on a temporary or intermittent basis.
• Operate office equipment and perform key entry duties.
• Maintain manuals and computer files.
• May provide input on employee performance appraisals, participate in interviewing job applicants, and assist the supervisor with reports and other duties incidental to the area's supervision.

The starting pay range for this position is: $20.10 - $26.78

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more)

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).