Director Client Success

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This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Our client is seeking a strategic and results-driven Director of Solutions Management, who wiill be responsible for comprehensive client account management, maximizing client savings through innovative service expansion, and fostering client retention. This leadership role demands a balance of strategic insight and operational execution, with significant collaboration across departments and leadership. Building trusted advisor relationships with C-level executives and key stakeholders is essential to success.

You will lead client savings program management, address objections, resolve complex challenges, and mentor a high-performing team.

Qualifications

• Bachelors Degree Required
• 8+ years consulting-related experience with 4+ years in management, complemented by a bachelor’s degree
• Proven ability to build and sustain trusted relationships with C-level clients and drive sales growth
• Strong leadership skills to manage, mentor, and develop teams while ensuring successful project delivery
• Exceptional communication, analytical, and objection-handling abilities, with meticulous attention to detail and urgency
• Collaborative approach to cross-functional teamwork, managing client savings programs, and ensuring compliance

Key Responsibilities

• Collaborate closely with senior leadership to oversee and optimize a portfolio of high-value client accounts, ensuring deliverables consistently align with or exceed strategic objectives.
• Serve as a trusted advisor to C-level client stakeholders, maintaining discretion while driving alignment with contractual service levels and engagement goals.
• Leverage advanced data analysis and industry insight to uncover cost-saving opportunities, streamline operations, and expand service impact into new spend categories.
• Analyze complex data sets to identify trends, correlations, and strategic opportunities; provide consultative recommendations rooted in best-in-class spend practices.
• Proactively anticipate and resolve client challenges with discretion, ensuring smooth issue management throughout the client lifecycle.
• Liaise cross-functionally with internal teams to maintain ongoing financial impact reporting, implementation tracking, and vendor negotiation oversight.

Why choose Addison Group?

• Pay:
  We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses:
  You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment:
  Many of Addison’s Administrative job openings lead to potential permanent employment
• Connections:
  You connect directly with hiring managers from renowned organizations
• Options:
  You are presented multiple employment options near your home
• Professional Development:
  You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities upon request.

• Seniority level Director

• Employment type
  
  Full-time

• Job function
  
  Sales and Customer Service
• Industries Professional Services

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Medical insurance

Vision insurance

401(k)

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