Specialist, Customer Services

Compensation

• Base Pay $17.84 - $20.07 / Hour
• Employee Type PT Non-Exempt

• Compensation Range: $17.84-$20.07/hour;
  Part-Time, Non-Exempt.
• 403B with match after probationary period.
• Core Benefits + Supplemental benefits.
• Time Off (Sick).

Segerstrom Center for the Arts believes in the power of performing arts to transform lives and that the shared experience and exploration of the arts will help unite Orange County, creating a more culturally connected and vital community. We will help shape the Orange County of the future through meaningful collaborations with diverse communities, embracing creativity in all its forms and enabling a more inclusive, vibrant performing arts scene at the Center and across the region.

We will maintain the excellence of our core artistic and educational programs while demonstrating the entrepreneurial resolve to extend resources, know-how and creativity into the communities we engage with. The Center will be transformed into a cultural hub and dynamic town square deeply ingrained in the fabric of our community. Artistically ambitious yet accessible to all, the Center will shine as the very model of the successful performing arts center of the future.

We will show that together we thrive when we make the arts matter.

Our Customer Service Specialists support the believe in the power of performing arts to transform lives and that the shared experience and exploration of the arts will help create a more culturally connected and vital community. Customer Service Specialists report to the Ticket Services management team.

• Provide a high level of customer service in a fast-paced work environment.
• Answer a variety of questions and process daily sales.
• Answer incoming calls and online chats.
• Assist with season ticket sales and general clerical duties.
• Processes credit card and cash transactions
• Greet patrons in front of box office at show time.
• Ask for round-up donations.

• To perform this job successfully, an individual must have a positive attitude, understand how to provide a high level of customer service, and have excellent computer skills.
• Comfortable engaging in conversation both over the phone and in person.
• Display a positive attitude by sounding friendly, have an inviting personality and show initiative.
• Six months to one-year of customer service experience and/or training; or equivalent combination of education and experience.
• Excellent English communication skills, both verbal and written.
• The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals is required.
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• This position requires consistent and punctual attendance.

• While performing the duties of this job, the employee is regularly required to walk; demonstrate manual dexterity while using hands to finger, handle, or feel, including heavy use of keyboard.
• Incumbent must also talk and/or hear.
• The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch.
• The employee must periodically lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

No phone calls or unsolicited emails will be accepted. Only applications submitted through the online portal will be reviewed.

EEO-1 Statement:
Segerstrom is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation.