Part-Time Community Associate

Overview

Part-Time Community Associate (25 hours / week)

8:30am - 2:00pm (w/ 30min lunch);
Monday - Friday

3330 Harbor Blvd
2nd floor
92626 Costa Mesa
California, United States of America

The world of work is changing; short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work.

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever and however they want, in over 120 countries across the globe.

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work–life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready. Customers arrive throughout the morning: you help with a changed WiFi code, check if packages have arrived, direct customers to rooms, and assist with projecting equipment. You ensure services are properly charged so invoices are accurate.

Take a short coffee break, then sort mail while handling a variety of customer requests, including following up with customers about packages.

Later, you assist with printing and invoices, help customers in team rooms with comfort issues by opening tickets in our service portal, and support event planning tasks with the Community Manager.

In the late afternoon, you help wrap up activities and ensure the center is tidy before leaving.

We’re looking for someone who can manage multiple tasks while providing customers with excellent service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work–life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to PTO accrual)
• Competitive 401K program, with a company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $21.45
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.