Real-Time Call Center Adherence Coordinator
Job in
Costa Mesa, Orange County, California, 92626, USA
Listed on 2026-08-22
Listing for:
AAA Auto Club Enterprises
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Office Administrator/ Coordinator
Job Description & How to Apply Below
AAA Auto Club Enterprises in Costa Mesa, CA is seeking a Real Time Adherence (RTA) Coordinator to support our Workforce Management team. You will monitor real-time call center performance, staffing levels, and schedule adherence to ensure service levels are met.
Responsibilities include making real-time staffing decisions, managing attendance and schedule exceptions, coordinating overtime, and providing operational reporting.
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