Customer Service Representative

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1099/Temp MCE Costa Mesa, Costa Mesa, CA, US

3 days ago Requisition

Salary Range: $23.00 To $25.00 Hourly

Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. With a portfolio of trusted brands including Kussmaul Electronics, Newmar Power, Dura Comm, ASEA Power, Purkeys, Xantrex, Magnus Marin and ZeroRPM, we serve customers across emergency response, transportation, marine, industrial, and defense sectors.

We design, manufacture, and deliver reliable power solutions that keep critical systems running when they matter most. From fire trucks and ambulances to marine vessels and industrial equipment, our products ensure uninterrupted operation in the most demanding environments.

• Innovation-Driven Culture: Work with cutting-edge technology and contribute to products that save lives and protect communities
• Industry Leadership: Join a company with decades of expertise and a reputation for quality and reliability
• Growth Opportunities: We invest in our people through training, development, and career advancement
• Comprehensive Benefits: Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more
• Collaborative Environment: Work alongside talented engineers, technicians, and professionals who are passionate about what they do
• Stability and Security: Be part of a financially strong organization serving essential industries

With facilities across North America and the UK, we combine the resources of a multi-brand organization with the agility and personal touch of a dedicated team.

Whether you're an experienced professional or just starting your career, MCE offers opportunities to make a real impact. We're looking for talented individuals who share our commitment to excellence and want to be part of something meaningful.

Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

As a Customer Service Representative based in the United States, you will serve as the primary point of contact between our company and our valued customers. Your role is critical in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products and services. You will work closely with various internal teams to facilitate seamless communication and problem resolution, thereby enhancing the overall customer experience.

This position requires a proactive approach to understanding customer needs and delivering timely solutions that foster loyalty and trust. Ultimately, your efforts will contribute significantly to maintaining the company’s reputation for excellent customer service and support.

• High school diploma or equivalent.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
• Ability to handle multiple tasks and work in a fast-paced environment.

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience working in a call center or customer support environment.
• Bilingual abilities, especially in Spanish, to support a diverse customer base.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service metrics and performance standards.

• Respond promptly and professionally to customer inquiries via phone, email,…