Student Success Coordinator

Position Summary

The Student Success Coordinator supports student retention and timely degree attainment for assigned students. Student Success Coordinators play a crucial role in shaping the educational journey of traditional undergraduate students and are responsible for advising students and serving as the primary contact for students in all aspects of program completion. This position reports to the Director of Undergraduate Advising and Retention under the Dean, Student Success and Academic Services.

Student Success Coordinators are embedded in their respective schools and have an informal reporting structure to the Chair in the area(s) they serve.

Vanguard University

Position Summary

The Student Success Coordinator supports student retention and timely degree attainment for assigned students. Student Success Coordinators play a crucial role in shaping the educational journey of traditional undergraduate students and are responsible for advising students and serving as the primary contact for students in all aspects of program completion. This position reports to the Director of Undergraduate Advising and Retention under the Dean, Student Success and Academic Services.

Student Success Coordinators are embedded in their respective schools and have an informal reporting structure to the Chair in the area(s) they serve.

POSITION DUTIES

• Student Advising and Support
• Provides academic and career advisement and registration assistance for traditional undergraduate students including students  understanding of degree requirements and options within their chosen major. Special attention is given to advising students in a manner that enables them to complete their degree in no more than four years."

• Conducts academic advising for semester schedule planning and graduation plans.
• Participates in Academic Registration events for new and readmit students.
• Advises students on academic policies and procedures (e.g, major/minor declarations, leave of absence, withdrawal, readmit processes, etc.).
• Adheres to standardized year-round cycle of communication with student caseload and promotes deadlines noted therein.
• Serves as the primary point of contact and liaison between the students and campus resources.
• Assists students in navigating technological systems on campus.
• Monitors the student registration process for their department caseloads, including but not limited to course enrollment, addressing student registration issues (e.g., requisites, the permission of the instructor, over 18 units, follow-up with part-time registered students, etc.).
• Maintain appropriate administrative records (generally housed in campus systems, not paper) including individual student 4-year plans and registration checklists. Maintains an ongoing understanding of student FERPA rights.
• Monitors students in application for graduation process in conjunction with the Graduation Analyst in the Registrar s Office
• Maintains an ongoing understanding of university software related to student success and advising (e.g,. Ellucian Colleague, self-service, etc.).
• Maintains an active presence on campus and is involved in student activities when appropriate.

• Student Retention, Recruitment, and Assessment
• Assess students  academic readiness, advises the Chair regarding student needs for remediation and intervention, and recommends appropriate academic success strategies.
• Proactively engages students and provides intervention or referrals for struggling students identified by the Academic Progress Reports, provisional admittance, and academic probation lists.
• Monitor regularly distributed enrollment, retention, and other data reports from Director of Advising and/or Dean of Student Success.
• Become proficient in the use of Degree Tracker and Vanguard tools to forecast, monitor, and ensure student persistence with the goal of increasing overall retention and completion rates.
• Represents Student Success and Academic Services division at student recruiting, advising, and orientation events including presenting to prospective students.
• Participates in related meetings with the relevant Schools/Departments and provides input on the student experience/feedback to…