Repair Technician - Camera Lenses

Repair Technician 1 - Camera Lenses

Location:

US-CA-Costa Mesa

Company:
Canon U.S.A., Inc.

Requisition

Category:
Customer Service/Support

Position Type:
Full-Time

Workstyle:
Full-Time On Site

Perform on‑site or in‑house repair of imaging products including mirrorless cameras, digital SLR cameras, lenses, flash, binoculars, powershots, EF and RF lenses, and speedlite flash.

• Perform in‑house servicing and repair of company products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and system failures using established procedures.
• Prepare reports for analysis of product failure trends and service‑ability issues.
• Perform routine assignments with high attention to detail, applying judgment based on established procedures and guidelines.
• Service and repair designated equipment to Canon standards and specifications to ensure efficient and responsive service to customers.
• Generate service revenue by repairing designated equipment.
• Maintain all technical information and Canon property assigned.
• Prepare reports and other data for the department to ensure accurate information and record‑keeping.
• Communicate with supervisor and other departments as needed regarding technical and/or customer‑service related problem areas.
• Perform high‑demand repair volume to support departmental goal of Turn‑Around Time.
• Conduct product rework, modifications and new product inspection.

• HS diploma, GED or equivalent experience required, plus less than one year of related experience.
• Fundamental knowledge of electromechanical equipment.
• Ability to lift a minimum of 15 lbs in camera/lens/case weight.
• Basic level of MS Excel, Word, PowerPoint.
• Minimum six months repair experience of camera or optical products, or at least two years of repair experience in the electronic field.
• Mechanical aptitude and the use of electrical meters and hand tools to perform repairs.
• Six months inspecting, testing, grading, repairing or refurbishing experience of electro‑mechanical equipment (e.g., office equipment).
• Working knowledge of computer platforms, general application software and networking environments.
• Demonstrates ability to work in a collaborative team environment.
• Positive internal and external work attitude.
• Good customer‑service skills and abilities.

Salary range: $17.20 – $25.49 per hour.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual welcome, based on job function)
• Volunteer opportunities to give back to the local community
• Swag! Canon welcome kit and official merchandise
• Medical, dental and vision insurance
• 401(k) savings plan
• Discretionary profit sharing and success sharing
• Educational assistance
• Recognition programs
• Paid vacation and time off

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.