Mission Operations Engineer

Anduril Industries Job Post

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center.

As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

The Mission Operations team is responsible for managing the execution, growth, and success of our client accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the client relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with clients to understand their specific problem sets and then shape Anduril's offerings alongside our engineering teams to fit the mission needs.

Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for client and mission success and therefore play a critical role in the shaping and future of Anduril Industries.

• Serve as a customer-facing Account Manager. This position is in-office and will be located in Atlanta, GA, but will require nationwide and international travel to service and manage forward deployed accounts (up to 75% travel). You will be working directly with a key strategic partners to develop and deploy Anduril's ALTIUS UAS and other TRS products and to meet customer and operational needs.
  
  You will own the execution of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Support engagement with all service components of the US DOD, local government organizations, and other partner nation's defense forces as required to integrate Anduril products laterally for increased adoption.
• Orchestrate the deployment of Anduril products. Lead the planning and deployment of Anduril's flagship products in support of client missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how clients interact with our products.
  
  This helps us improve the user experience and evolve their operational tactics and techniques. If something isn't quite right, we work with product teams to quickly address the issue on behalf of our client.
• Grow your business through client success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our clients to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril's technology can make them more effective.
  
  Understanding Anduril's value proposition and articulating how we can have an impact on a client's problem set, from the executive level to the end user, is critical to positioning Anduril for the future.
• Shape our products to meet mission needs. Work side-by-side with our clients to understand their specific mission challenges and represent the client as you work with Anduril engineers to shape products that solve critical national and international security challenges. Engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process.
• Collaborate across nearly every…