Repair Technician 1 - Camera Lenses

About the Role

Perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash

• Perform in-house servicing, repair of company products. Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system
• Provide technical support to customers on operational or maintenance aspects of system equipment
• Diagnose mechanical, hardware, software and systems failures, using established procedures
• Prepare reports for analyses of product failure trends and service ability issues
• Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines
• Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers
• Generate service revenue by repairing designated equipment
• Maintains all technical information and Canon property assigned
• Prepare reports and other data for the department to ensure accurate information and record-keeping
• Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas
• Perform high demand repair volume to support departmental goal of Turn Around Time
• Conduct product rework/modifications/ New product inspection

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Ability to demonstrate fundamental knowledge of electromechanical equipment
• Must be able to lift min. 15lbs in camera/lens/case weight
• Basic level of MS excel, Word, Powerpoint
• Minimum of six months repair experience of camera or optical products or min. of two years of repair experience in the Electronic Field.
• Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment). Working knowledge of computer platforms, general application software and networking environments
• Demonstrates ability to work in a collaborative work team environment.
• Demonstrates a positive internal and external work attitude
• Demonstrates good customer service skills and abilities We are providing the anticipated salary range for this role: $17.20 - 25.49 hourly.

About our Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Full-Time On Site
- This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.