Hospitality Ambassador, South Coast Plaza

Overview

The Hermès South Coast Plaza boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position reports to the Operations Director and supports the client experience, representing Hermès in all respects of their duties.

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Ambassador is a team player, collaborating with sales associates to support all elements of hospitality throughout the selling ceremony. The role requires curiosity, strong multi-tasking, and a refined sense of hospitality.

• Create an effortless luxury environment and exceed expectations in all hospitality services
• Greet and welcome clients as they enter and leave the boutique
• Efficiently manage main floor traffic by greeting clients, determining needs, and escorting them to the appropriate floor or sales associate
• Engage with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke, high-touch hospitality in collaboration with the sales team
• Assist guests with taxi or car service and help with shopping bags or purchases as necessary
• Provide directions when needed and partner with Concierge/Host for car services
• Demonstrate knowledge of store layout and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Offer hospitable services, such as holding umbrellas during inclement weather
• Monitor for client service needs and report safety concerns to Asset Protection as appropriate
• Demonstrate flexibility to support business needs and other operational duties
• All other duties assigned by supervisor

• High interest in learning about all Hermès métiers, history, and art collection
• Strong communication skills and a warm, gracious demeanor
• Excellent customer service skills and a friendly disposition
• Proactive, calm, professional, and polite approach to customer care
• Ability to provide information about the neighborhood, store services, and other inquiries
• Experience in a similar retail environment, or as a Concierge or Host in high-end settings (e.g., hotels, fine dining)
• Works collaboratively and excels in fast-paced environments with changing priorities
• Attention to detail and ability to anticipate needs
• Knowledge of languages beyond English is a plus
• Ability to work a flexible schedule based on business needs
• Ability to stand for long periods

The pay range for this position is $24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

We are seeking a candidate who can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the continual search for beautiful materials, the transmission of savoir-faire, and the aesthetic of functionality define Hermès as a house dedicated to crafting highly-made, beautiful objects designed to endure.

An independent, family-owned company, Hermès keeps production in France through its 42 workshops. Hermès operates a global network with 310 stores in 49 countries and employs more than 15,000 people worldwide, including over 6,000 Hermès craftspeople who contribute to a 180+ year tradition of creativity and innovation.

Hermès actions for sustainable development and corporate social responsibility are founded on values passed down by generations of artisans. We aim to leave a positive footprint on the world, an effort reflected in our storytelling and outreach. Details and related content can be found on our site.

Our Commitment:
Hermès is committed to being a Maison for All, promoting diversity, inclusion, and family within our walls and in the broader community. We strive for a diverse workforce and an environment where individuals can thrive and feel comfortable being their authentic selves. We also engage with community partners to advance our DIF values.

Hermès of Paris is an equal opportunity workplace. Applicants are recruited, selected, and hired on the basis of merit and potential for promotion without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. Hermès also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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