Accounts Receivable Lead

Lead, mentor, and motivate the Accounts Receivable Department, ensuring timely and effective payment application, refund request processing, payment auditing and ERA/EFT resolution, while working alongside the Accounts Receivable department Director to enhance department efficiency and accuracy.

• Assist in overseeing partners’ revenue by ensuring timely payment application and implementing a structured audit system with actionable resolutions.
• Manage EFT and ERA enrollment with relevant payers and third-party companies to streamline electronic payments and EOB retrieval.
• Assist in the creating, interpreting, and auditing of data reports to effectively track department and payer trends, identify red flags, and maintain a comprehensive understanding of departmental operations.
• Guide and support staff by fostering professional growth, strengthening team performance, and promoting collaboration to enhance efficiency and effectiveness.
• Create, monitor, and facilitate accessibility to financial portals on behalf of Cipher’s partners.
• Assist in monitoring and documenting department and staff KPIs, ensuring accuracy in reporting and maintaining clear training documentation to set expectations for the team.
• Participate in the department’s L10 meetings, identify and bring issues, and develop and execute quarterly rocks to drive alignment and improvements toward Cipher VTO.
• Ensure clear and efficient communication by responding to partner emails and requests promptly.
• Ensure accuracy and proper payment allocation.
• Provide weekly revenue reports for partners to maintain financial transparency and accountability.
• Train and support BPO agents by providing guidance, answering questions, and fostering professional growth to enhance overall team performance.
• Audit BPO agents accuracy and time management to drive productivity, enhance efficiency, and ensure adherence to best practices.
• Properly review and communicate all escalated refund reasons and credits to the Director.
• Perform other related duties as assigned.