Night Audit

JOB OVERVIEW:

The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work.

• Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports.
• Must notify security to cover the front desk/lobby area during state-mandated breaks and during report printing.
• Answer phone calls during the shift.
• Register guests and receive payments
• Update the status of guests.
• Ensure the accuracy of the accounts and transactions made with the customers.
• Create daily management reports, this help to maintain a regular track of the business.
• Produce pro-forma folios for the guests who will be departing the next day.
• Other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers' needs, attending their queries, housekeeping requests and reservations etc.
• Maintain phone charges and dry cleaning issues.
• High school degree or equivalent
• Must be a numbers person
• Must be fluent in Microsoft Office, specifically Excel
• Must be a US citizen or have a valid US work Permit/Visa
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights

• Ability to stand for entire shift
• Ability to stay awake and alert during non-conventional hours
• Ability to type, standing upright for entire shift.
• Heavy work
  - Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
• Must arrive to work well groomed, with pristine hygiene, and professional attire

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests
• Must be able to work and understand financial information and data, and basic arithmetic functions
• Must maintain composure and objectivity under pressure
• Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team

• High school diploma
• Experience as Front Desk Agent
• Previous customer/guest service experience a plus
• Very detail oriented.

Source:
Hospitality Online