People & Culture Business Partner

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘ Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries.

Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

As a People & Culture Business Partner (PCBP) for the United States workforce, you will be a key driver in shaping a people-first culture that supports our rapid growth and passion for travel. You will empower employees and leaders by building strong relationships, delivering exceptional people practices, and driving strategic workforce initiatives that help our teams thrive.

This role combines hands-on HR support with forward-thinking strategy to ensure we enable everyone to align with our mission of delivering unforgettable travel experiences. The PCBP will be highly organized, proactive, and versatile professional who ensures seamless people experiences.

Employee Relations & Performance Management

• Coach leaders on performance management, goal setting, feedback, accountability, and talent development, including guiding managers through complex performance and conduct situations with empathy and sound judgment.
• Lead end to end employee relations matters, including investigations, corrective action, performance improvement plans, and terminations, escalating as needed.
• Ensure fair, consistent, and compliant application of people policies and practices.
• Support the rollout, adoption, and ongoing effectiveness of TTC’s performance management framework and HRIS system.

Employee Experience & Engagement

• Act as a culture champion, partnering with leaders to foster inclusive, engaging, and supportive team environments where employees feel valued, connected, and aligned to our travel-focused mission.
• Build and maintain strong, trusted relationships at all levels of the organization.
• Partner with leaders to drive adoption of new people processes, and ways of working.
• Support engagement initiatives, surveys, feedback mechanisms, and action planning.
• Partner with leaders to mitigate retention risks and address underlying drivers to support team stability.

People Operations

• Ensure people decisions align with multi-state employment regulations, internal policy and best practices.
• Lead Reasonable Accommodation requests, policy application, and provide manager guidance.
• Collaborate with the P&C Director and cross-functional partners (including Talent Acquisition and P&C Advisory) to drive innovation and continuous improvement in people processes, leveraging technology to elevate the end-to-end employee journey.
• Support the global P&C Team with ad hoc strategic projects.
• Act with autonomy, make decisions, and act in line with company policies and procedures.

Office Management

• Assist with organizing company events and meetings that reinforce culture and connection.
• Collaborate with other departments to support operational needs.

ROLE SUCCESS CRITERIA

• Recognized as a trusted advisor who influences leaders and enables effective people decisions through strong judgment and relationship skills.
• Delivers consistent, high-quality performance management and employee relations outcomes that support both employees and the business.
• Drives progress through change by operating with high initiative, adaptability, and accountability in evolving environments.

KEY INDIVIDUAL TRAITS

• Collaborative:
  Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
• Resilience:
  Remains calm and…