Service Desk Technician

Overview

As a Service Desk Travel Technician, it plays a vital role in delivering high‑quality technical and travel‑related support across multiple locations. This position is well‑suited for a technician who thrives in dynamic environments, enjoys hands‑on problem‑solving, and consistently represents the Service Desk with professionalism and reliability.

This position requires an experienced Travel Air GDS expert with deep technical knowledge of global distribution systems, as well as strong capabilities in fare optimization, airline contract interpretation, negotiation, and agency branch setup and maintenance. The role demands a blend of operational expertise, analytical strength, and commercial insight to support the organization’s air travel program—optimizing fare strategies and maintaining a compliant, efficient GDS environment across multiple agency branches.

• You’ll assist in GDS Operations and Air Booking Management.
• You’ll create, manage, and optimize domestic and international air reservations using Sabre and Apollo.
• You’ll issue, reissue, refund, void, and troubleshoot air tickets, including complex international and multi-city itineraries.
• You’ll perform advanced fare construction, interpret fare rules, and resolve pricing discrepancies.
• You’ll handle PNR management, queue processing, schedule changes, and irregular operations (IRROPS).
• You’ll support platforms and technology such as TST application, and Travel Portal Exchange Booking API (Saber) ticket exchange.
• Data & PNR Migration Oversight
  • Audit and validate PNR transfer strategy from Travelport to Sabre, ensuring no data or ticketing loss.
  • Validating ticketing to test sample PNR conversions, including remarks, seats, fare rules, and accounting lines.
  • Oversee queue monitoring to ensure active bookings and exchanges are correctly migrated.
  • Support post-cutover validation of live PNR’s, queues across all markets.
  • Manage the PCC consolidation process.

• To thrive in this role, you have proven experience as a Travel Air GDS Expert (Sabre, required).
• You have a strong background in fare construction, fare optimization, ticketing, and air booking.
• You have hands-on experience with GDS branch setup, PCC/Office , user configuration, and QC processes.
• Deep knowledge of IATA, airline fare structures, NDC, and distribution practices.
• You have experience with travel data tools (e.g., MIDT, ARC, PRISM, Backoffice Accounting i.e. Globalware/Tres/Trams).
• Travel Agent industry certifications are not required but preferred.
• You have experience working in a TMC or corporate travel environment.
• You have excellent communication and customer service skills are a must.

#LI-LD1

The starting pay range for this position is:

$26.91 - $35.84

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

• Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us!

With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).