TRANSFER : IT User Support Technician
Job in
Costa Mesa, Orange County, California, 92626, USA
Listing for:
Coast Colleges
Full Time
position
Listed on 2026-02-13
Job specializations:
-
IT/Tech
IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: TRANSFER ONLY: IT User Support Technician
TRANSFER ONLY:
This position is open to Classified TRANSFER ONLY. Please only apply for this position if you have been sent the link to the position by an HR Recruiting Coordinator. If you have not been sent this link as a TRANSFER candidate, please do not apply at this time.
Summary
Installs, configures, troubleshoots, and services networked computer workstations and related equipment and software used in administrative, classroom, and lab environments. Provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity.
Distinguishing Career Features
The IT User Support Technician is an intermediate level in a career ladder encompassing workstation, network, and applications support. The User Support Technician is capable of basic network operations, account setup applying existing computer security and user access rules and hardware diagnostics; however, concentrates on supporting networked and standalone workstations and commonly used administrative and educational software. The User Support Technician - Senior is capable of network operations, account setup, applying existing computer security and user access rules, conducting training, and hardware diagnostics;
however, concentrates on supporting networked and standalone workstations and common administrative applications.
Essential Duties and Responsibilities Aids staff and faculty on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.Receives and resolves advanced user ‘help desk’ calls. Documents calls, forwarding work order requests to other technology staff.Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing system failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.Provides basic technical support to enterprise software systems supporting networked computers such as computer system updates, virtual environments, and multimedia systems.Installs and configures networked computer users, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Installs software and configures systems to support electronic mail. Troubleshoots e‑mail access problems.Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems.Configures software to communicate with peripherals such as printers, scanners, and display monitors.Performs new workstation hardware installs including software imaging, user data backups, transfers and restores.Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records.Responsible for setup, configuration, and operation of multimedia equipment used in offices, meeting rooms and special events.Assists with maintaining classroom and conference room audio visual presentation systems and interface with vendors to ensure timely repair and return to service.Participates in receiving, labeling, tagging, and location tracking of District technology assets. Assists with audit activities to validate the existence and location of assets.May assist and provide back‑up support to the Help Desk by phone or in‑person.Performs other related duties as assigned that support the objective of the position.Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.Qualifications Knowledge and Skills
- Requires technical knowledge of configuring and supporting end‑user devices. End‑user devices are defined as the hardware, operating system and application layers on devices such as…
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