IT User Support Technician; IN-HOUSE
Job in
Costa Mesa, Orange County, California, 92626, USA
Listing for:
Coast Community College District
Full Time
position
Listed on 2026-02-24
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: IT User Support Technician (IN-HOUSE ONLY)
Summary
This is an IN-HOUSE TRANSFER ONLY permanent, general funded, part‑time position (12 months per year) that requires the installation, configuration, troubleshooting, and servicing of networked computer workstations and related equipment and software used in administrative, classroom, and lab environments. The role provides technical support and help functions related to computer hardware and software, data communications, and connectivity.
Only current active Coast Community College District employees may apply; external candidates are not eligible.
Distinguishing Career Features
The IT User Support Technician sits at an intermediate level in a career ladder encompassing workstation, network, and application support. The technician performs basic network operations, account setup, applies existing computer security and user access rules, conducts training, and performs hardware diagnostics, focusing on supporting networked and standalone workstations and commonly used administrative and educational software.
Essential Duties and Responsibilities Aids staff and faculty on utilizing computer and software programs including remote access and proper use of audio‑visual or electronic equipment.Receives and resolves advanced user ‘help desk’ calls, documents calls, and forwards work order requests to other technology staff.Troubleshoots and performs various technical computer and peripheral repair duties—including diagnosing system failures, isolating faulty parts, repairing or replacing parts, and verifying correct operation.Provides basic technical support to enterprise software systems such as computer system updates, virtual environments, and multimedia systems.Installs and configures networked computer users (computers, printers, modems, cabling, peripheral communications equipment), installs software, configures systems to support electronic mail, and troubleshoots e‑mail access problems.Participates in troubleshooting to resolve hardware and operations problems including connectivity, internet access, electronic mail, and file servers, working with staff, users, and vendors to identify and resolve issues.Assists with updates to existing security software on networks and workstations; tests systems and personal computers for potential viruses and security problems.Configures software to communicate with peripherals such as printers, scanners, and display monitors.Performs new workstation hardware installs including software imaging, user data backups, transfers, and restores.Develops and maintains up‑to‑date documentation supporting assigned responsibilities, including procedures for equipment setup, help desk Q&A, and inventory records.Responsible for setup, configuration, and operation of multimedia equipment used in offices, meeting rooms, and special events.Assists with maintaining classroom and conference room audio‑visual presentation systems and interfaces with vendors to ensure timely repair and return to service.Participates in receiving, labeling, tagging, and location tracking of District technology assets; assists with audit activities to validate the existence and location of assets.May assist and provide back‑up support to the Help Desk by phone or in‑person.Performs other related duties as assigned to support the objective of the position.Required to abide by all District policies and procedures, including Board Policy 3050 – Code of Professional Ethics.Qualifications
Knowledge and Skills
- Technical knowledge of configuring and supporting end‑user devices (hardware, operating system, applications).
- Working knowledge of Windows and Apple operating systems.
- Understanding of protocols and procedures for setting up new equipment, troubleshooting, and routine maintenance.
- Working knowledge of local area networks for personal computers and connectivity between servers.
- Basic knowledge of protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
- Basic understanding of physical network elements (cabling, connections, routing, switching, repeating equipment).
- Working knowledge of high‑volume document copying equipment.
- Human relations skills to provide individual training and technical…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
