Help Desk Analyst – onsite

Help Desk Analyst

• Job Type: Contract (2+ months, with potential for extension)
• Location:
  
  Costa Mesa, CA (near South Coast Plaza)
• Compensation: $25-$28.00/hr
• No Visa Sponsorship Available for this role

What You’ll Do:

• Provide Level 1 technical support to 2,000+ end users across multiple locations via phone, email, and MS Teams
• Troubleshoot hardware, software, and connectivity issues in a high-volume enterprise environment
• Support and troubleshoot point-of-sale (POS) systems, including Oracle Symphony
• Log, track, and manage tickets using an established ticketing system
• Collaborate with a team of analysts, a manager, and a director to ensure timely and effective issue resolution

What Gets You the Job:

• 3-5 years of Level 1 help desk or technical support experience
• Strong customer service and communication skills across phone, email, and MS Teams
• Point-of-sale (POS) experience-Oracle Symphony knowledge is a major plus
• Experience in a high-volume, fast-paced enterprise environment
• Familiarity with any ticketing system for issue tracking and resolution

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.