Management Services; AMS Lead - Costa Mesa, CA
Listed on 2026-06-06
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IT/Tech
SRE/Site Reliability, IT Support
Dice is the leading career destination for tech experts at every stage of their careers. Our client, HUMAC INC., is seeking the following. Apply via Dice today!
Job TitleApplication Management Services (AMS) Lead
LocationCosta Mesa, CA (Onsite)
Must Have SkillsCandidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage
Job DescriptionWe are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands‑on monitoring, and real‑time issue handling in fast‑paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.
Key Responsibilities- Lead end-to-end Application Monitoring & Observability
- Own incident lifecycle: detection, triage, communication, resolution
- Manage high‑severity outages and drive RCA creation & preventive actions
- Develop and maintain dashboards, alerts, and metrics for proactive monitoring
- Coordinate with cross‑functional engineering & product teams for system stability
- Ensure SLA compliance and continuous improvement in AMS processes
- Support on‑call operations using escalation and notification systems
- Dynatrace
- ELK / Kibana
- Grafana
- Open Search
- JIRA
- Confluence
- Status Page
- xMatters
- Strong background in Monitoring, Issue Triage & Outage Handling
- Hands‑on experience building dashboards, alerting rules, metrics pipelines
- Experience operating in Connected Cars / Telematics domain (added advantage)
- Proven expertise in creating RCAs and conducting post‑incident reviews
- 5–10 years of total experience in AMS, Production Support, or Application Operations
- Ability to lead incident war rooms and communicate with stakeholders
- Strong analytical, problem‑solving, and decision‑making mindset
- Comfortable working in a dynamic, high‑availability environment
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