Information Technologist II

Information Technologist II

This recruitment will establish an open eligible list that will be used to fill current and future Information Technologist II positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

Ranked #1 in Customer Satisfaction among Large Airports in the J.D. Power 2024 and 2025 North America Airport Satisfaction Study, John Wayne Airport (JWA) has been a major cornerstone of Orange County for more than 100 years. Located in beautiful Southern California, we currently serve approximately 11.8 million annual passengers. We strive to provide a superior guest experience to ensure travel is convenient and stress-free.

The County of Orange owns and operates the airport, and the service area includes more than three million people within 34 cities and unincorporated areas of Orange County and beyond.

As a medium hub airport, we have commercial flights to more than 40 nonstop destinations in the U.S., Mexico, and Canada. Eleven commercial airlines and two air cargo airlines fly out of the Airport. It is home to nearly 500 general aviation (private, non-commercial) aircraft, representing 60% of total operations, and includes two full-service fixed base operators and one limited-use general aviation facility.

To learn more about working at John Wayne Airport, . To learn more about the County of Orange, .

The Innovation and Technology Division (ITD) is comprised of the Infrastructure and Service Teams. The Infrastructure Team provides support for network infrastructure (i.e., voice and data), while the Service Team is responsible for the maintenance and operation of the Common Use Passenger Processing System (CUPPS) as well as providing all end-user support for JWA administrative staff and systems. ITD provides consulting services to all airport divisions using computer-based systems and recommends technologies enhancing and complementing current existing systems.

Additionally, IT manages a variety of vendor contracts for services.

The Information Technologist II will be responsible for primary solution development for the systems utilized across desktops and mobiles for office staff, teleworkers, and field staff. This may include server infrastructure maintenance, adherence to ITIL standards and processes, managing mobile offices and associated remote Internet connectivity solutions, oversight of agency PC images and all issues related to it; coordinate all the stakeholders and vendors to ensure program compliance with mandates;

coordinate image automated distribution; develop, implement and ensure compliance of agency information policies; ensure consistency with County technology direction; and will include being a primary coordination point for resolving technology issues and providing technology solutions between external products and applications.

This position requires the incumbent to work scheduled hours outside standard business hours and to participate in an on-call rotation. This work may include late-night, early-morning, holiday, and weekend work to support John Wayne Airport's 24/7/365 operations.

The ideal incumbent will possess a minimum of three years of experience in an enterprise environment performing systems configuration and deployment, analysis, maintenance, and administration for technologies such as network attached storage, mobile device management, and automated deployments, Microsoft Windows Server 2019/2022 or newer, Cloud IaaS and PaaS solutions, enterprise detection and response, virtualization/hyper-converged infrastructure, and Windows 11 workstations.

Ideally, the three years of experience will have been gained in a government or other highly regulated environment (e.g., healthcare, finance, law enforcement), which is considered highly desirable.

College-level education or training directly related to the competencies and attributes required of the position may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience.…