Technical Service Representative III
Listed on 2026-09-01
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IT/Tech
IT Support, Technical Support, Systems Administrator
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Technical Service Representative IIIFull Time Costa Mesa, CA, US
3 days ago Requisition
Salary Range: $64,700.00 To $82,600.00 Annually
About Company:
Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. With a portfolio of trusted brands including Kussmaul Electronics, Newmar Power, Dura Comm, ASEA Power, Purkeys, Xantrex, Magnus and ZeroRPM, we serve customers across emergency response, transportation, marine, industrial, and defense sectors.
Our Mission
We design, manufacture, and deliver reliable power solutions that keep critical systems running when they matter most. From fire trucks and ambulances to marine vessels and industrial equipment, our products ensure uninterrupted operation in the most demanding environments.
Why Join MCE?
- Innovation-Driven Culture: Work with cutting-edge technology and contribute to products that save lives and protect communities
- Industry Leadership: Join a company with decades of expertise and a reputation for quality and reliability
- Growth Opportunities: We invest in our people through training, development, and career advancement
- Comprehensive Benefits: Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more
- Collaborative Environment: Work alongside talented engineers, technicians, and professionals who are passionate about what they do
- Stability and Security: Be part of a financially strong organization serving essential industries
Our Locations
With facilities across North America and the UK, we combine the resources of a multi-brand organization with the agility and personal touch of a dedicated team.
Join Our Team
Whether you're an experienced professional or just starting your career, MCE offers opportunities to make a real impact. We're looking for talented individuals who share our commitment to excellence and want to be part of something meaningful.
Equal Opportunity Employer
Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
About the Role:
The Technical Service Representative III plays a critical role in delivering advanced technical support and solutions to customers across the United States. This position is responsible for resolving complex technical issues, ensuring customer satisfaction, and maintaining strong relationships with clients by providing expert guidance and troubleshooting assistance. The role requires collaboration with cross-functional teams to
** escalate
* * and resolve product or service challenges efficiently. The successful candidate will contribute to continuous improvement initiatives by identifying recurring issues and recommending enhancements to products or processes. Ultimately, this position ensures that customers receive timely, accurate, and effective technical support that aligns with company standards and business objectives.
Minimum Qualifications:
- Associate degree or higher in Information Technology, Computer Science, or a related technical field.
- Minimum of 5 years of experience in technical support or customer service roles involving complex problem-solving.
- Strong understanding of computer hardware, software, and networking concepts.
- Proficiency with support ticketing systems and remote diagnostic tools.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Bachelor’s degree in a technical discipline.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience supporting enterprise-level customers or in a technical service environment within the technology industry.
- Familiarity with scripting or automation tools to streamline support…
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