Desktop Support Technician

Job Title

Required Skills & Experience Must have reliable transportation. Must have experience in OS refresh efforts and professional working experience with Windows 11 is a requirement. Must have corporate Desktop support experience troubleshooting hardware and software issues. These roles will be 100% Deskside support on site. This is NOT a Service Desk (call center) role.

The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.

Job Responsibilities:

Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation Setup new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software issues on employees desktops/laptops Some off hours support may apply

Qualifications:

Associate's degree in a technical field such as computer science, computer engineering or related field required 3
-5 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices