Boutique Manager

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents.

Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

The Boutique Manager is the key driver of the Boutique’s retail strategy, motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. The Boutique Manager is an entrepreneur, managing the daily and long-term operations of the boutique and ensuring the culture reflects that of the Maison.

• Propose and lead all activity that will improve sales to Prospects, Repeat and VIP clients
• Work with Retail Director in the development of the boutique action plans
• Drive the team to reach and exceed sales goals

• Assess the needs of the team
• Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
• Schedule the team to ensure proper coverage, according to needs of the business
• Provide clear KPI’s and helps to guide and motivate the team to reach their goals.
• Ensure that payroll and commissions are completed on time and follow company guidelines.

• Supervise the safety and well being of the team, clients and product by following all RNA safety and security guidelines
• Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
• Comply with requests for reporting as required
• Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines

• Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
• Maintain VIP relationships and works with corporate to help build and engender these clients
• Develop loyalty by taking the client through our customer journeys
• Work with associates ensuring that they are using the CRM tools at their disposal.
• Travel with clients to events and trips to the manufacture when appropriate
• Ensure that daily/weekly/monthly activations are being completed

• Engender good relationships within the community
• Work closely with our Mall or Neighborhood Partners
• Provide feedback regarding competition and an understanding of traffic

• 7-10 years of management, especially in the field of luxury retail.
• Exhibits critical thinking skills and is strong in solution oriented.
• Strong leadership & customer service skills.
• Autonomous and with excellent interpersonal skills.
• Flexible mind-set with the ability to embrace changes.
• Excellent analytical, organizational and interpersonal communication skills required.
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team
• Excellent communication skills and other foreign language is highly appreciated.
• Proficiency with MS Office software required, proficiency with SAP preferred.
• Must be available to work retail hours including weekends.

Richemont offers a generous compensation and benefits package for eligible employees. Only…