Front Operations Manager

Position Summary

• This position is a full-time (35-40 hours per week), hourly, non-exempt position.
• Salary: $27.00 - $30.00, per hour - see below for additional salary & benefits offered for this position
• This position requires 100% onsite work at 3181 Harbor Blvd, Costa Mesa, CA 92626
• Must be 18 years of age or older
  , authorized to work in the U.S., and have the ability to lift and carry up to 60 pounds for brief and short distances.
• A qualified candidate will have the ability to speak and understand English.
• A qualified candidate will have a minimum of 3 years of experience in the restaurant industry, and a minimum of 1 year of proven management experience.
• See a full list of requirements, qualifications & skills below

As an Operations Manager, you will join the leadership team that upholds, develops, and implements the winning strategies behind the Chick-fil-A brand. Our leadership team works together to lead and develop teams and other leaders that serve thousands of guests every day with excellence and care. This is a full-time, hourly, non-exempt position. It requires full engagement and effort over a specific area of the business.

It reports to and supports the Director of Operations, their goals, and direction for the team. You will lead a thriving culture of Team Members and Shift Leaders, systems, and processes. Leadership experience and competency in these areas are required at a high level of excellence.

• Operations excellence and performance
• Engaging our team to uphold our Chick-fil-A standards of excellence
• Stewarding the training, development, and care of team members and shift leaders
• Personal growth and development - a good leader is a good learner
• Developing and leading training programs
• Business analysis and success
• Team communication and engagement
• Collaboration with other leaders on projects
• Assessing and reviewing employee performance and development
• Obtaining and achieving team engagement behind all company goals
• Providing remarkable experiences for our guests that are fast, accurate, and safe

• A qualified candidate must be 18 years of age or older and authorized to work in the U.S.
• A qualified candidate must have the ability to lift and carry up to 50 pounds for brief and short distances.
• A qualified candidate will have the ability to speak and understand English.
• We also look for candidates who know other languages such as Spanish or American Sign Language and many others.
• Previous leadership experience is required, preferablyfroma high speed, quick service restaurant environment (3 or more years is highly recommended)
• Prior business successes and knowledge of your industry business acumen should be demonstrated in your cover letter and throughout the interview process. (Make sure to include a cover letter along with your resume when submitting your application)
• Open availability between Monday-Saturday
  and the ability to work at least 38hours per week is expected for applicants wishing to be considered.
• All leadership positions are expected to maintain open availability between Thursday-Saturday
• You will receive additional on the job training and development throughout your career with Chick-fil-A Harbor Blvd.

Operations Manager positions will be expected to regularly work six or eight hour shifts, at various times within the various day parts of: morning (5:30am-2pm), afternoon (11am-7:30pm), or evening (3:30pm-12am), depending on the needs of the business and store performance goals.

A prime candidate will have availability during all of these day part times on a regular daily basis. A prime candidate will also have complete open weekend availability on Friday and Saturday
.

• Carry the Culture: As a key leader, you are responsible for the culture. Our culture is our stated Purpose, Vision, Mission, and Core Values. Your job is to lead in a way that represents this culture, and aligns your team to it. You are the thermostat, not the thermometer. You set the temperature. Areas of focus should be our Mission:
  Excellence everyday and Care for everyone, and our Core Values:
  Excellence, Stewardship, Hardworking, Joy, and Selflessness.
• CFA Standards: You will work with the Operations Director & Shift Leaders to ensure all team members are held to the Chick-fil-A Harbor Blvd standards as stated in the employee handbook, our…