Director Of Service

10 days ago Requisition

Salary Range: $85,000.00 To $ Annually

FERRARI OF NEWPORT BEACH SERVICE CENTER is seeking an exceptional SERVICE DIRECTOR who shares our passion for excellence to be part of our dynamic team! Hours are Monday-Friday from 8am-5pm.

Working with Ferrari means working with one of the World's most powerful brands, engineering excellence and innovation on the highest level.

The Service Director will oversee the day-to-day operations of the service department, ensuring an exceptional customer experience while maximizing productivity, profitability, and operational efficiency. This position will lead and develop a high-performing service team, establish and achieve departmental goals, control expenses, and maintain the elevated standards expected of the Ferrari brand.

• Forecast departmental goals and objectives and develop strategies to achieve revenue, profitability, productivity, and customer satisfaction targets.
• Lead, motivate, coach, and develop service department personnel while fostering a culture of accountability, teamwork, and continuous improvement.
• Hire, train, counsel, and monitor the performance of service department employees.
• Direct and schedule the activities of department employees to maximize productivity and efficiency.
• Manage work in process to ensure all repairs are completed accurately, efficiently, and within established timelines.
• Implement processes to ensure repairs are completed correctly the first time.
• Monitor and continuously improve CSI and overall customer satisfaction.
• Maximize shop capacity, technician productivity, and overall department efficiency.
• Monitor technician productivity, payroll records, staffing levels, and performance.
• Work closely with Sales and other dealership departments to improve communication, workflow, and overall process efficiency.
• Partner with the Assistant Service Director to improve the use of dealership software, systems, and processes.
• Conduct regular shop and department meetings to maintain effective communication between technicians, advisors, and management.
• Ensure all technicians receive required manufacturer and technical training and remain current with their certifications.
• Develop ongoing training and coaching programs for service advisors to improve performance and customer satisfaction.
• Prepare and manage the annual service department operating budget while monitoring and controlling expenses.
• Provide technical and operational assistance to employees as needed.
• Maintain current knowledge of all software and technology used within the service department.
• Ensure compliance with all applicable federal, state, and local regulations affecting service operations, including OSHA requirements and hazardous waste disposal.
• Maintain a safe, professional, organized, and positive working environment for all employees.

• 3+ years of automotive service management or supervisory experience.
• 3+ years of experience in an automotive repair facility or dealership service environment.
• High School diploma or equivalent.
• ASE certification is preferred.
• Proven leadership ability with a track record of developing and motivating high-performing teams.
• Strong understanding of automotive service department operations, workflow, productivity, and profitability.
• Excellent communication, organizational, supervisory, and managerial skills.
• Ability to operate a service department profitably according to dealership guidelines.
• Exceptional customer service and relationship-building skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Ability to multi-task and perform effectively in a fast-paced, dynamic environment.
• Strong work ethic, professionalism, integrity, and attention to detail.
• Knowledge of automotive service software and dealership systems; knowledge of Tekion is preferred.
• Knowledge of the Ferrari brand and luxury/exotic automotive service is preferred

$85,000–$100,000 annually + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more

We believe that a diverse, empowering, and energizing work environment is key to unleashing everyone’s talent. Unrivaled individual and team performance goes hand-in-hand with a quality working life and an emphasis on professional development.