Seasonal Counter Manager, SCP

Role:
Counter Manager

As the Counter Manager, you are the ambassador of our brand within the department store. You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors. Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, grow the client base, and ensure every touchpoint reflects the prestige of the brand.

• Lead, coach, and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
• Conduct regular training on product knowledge, luxury client service, and retail best practices.
• Foster a collaborative and supportive team culture rooted in excellence, consistency, and brand integrity.

• Own and manage counter sales projections, business & sales strategy, client experience & team success.
• Maximize sales through proactive outreach, personalized clienteling, and strategic event planning.
• Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion.
• Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.

• Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.
• Ensure every guest receives an exceptional experience, whether shopping at the counter or visiting the spa suite.
• Serve as the lead authority on brand positioning, ingredients, and service philosophy—providing a luxurious and informative client journey.

• Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow.
• Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
• Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments.

• Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
• Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
• Manage POS transactions, daily opening/closing, and ensure accuracy of reporting and spa appointment records.

• Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment.
• Prior experience managing teams and spa or treatment room operations preferred.
• Strong skincare knowledge and a passion for wellness and results‑driven services.
• Must be available to work a flexible schedule including weekends, evenings, and holidays.

• Leadership presence with the ability to coach, inspire, and hold a team accountable.
• High‑touch service skills with strong emotional intelligence and discretion.
• Sales‑driven mindset with clienteling expertise and goal orientation.
• Organizational excellence and the ability to manage both service and retail operations.

• Proficiency in appointment scheduling systems, department store POS, and CRM tools.
• Comfortable analyzing performance reports and translating insights into action.