Selling Supervisor, South Coast Plaza

Overview

The Hermès South Coast Plaza boutique opened in 1997 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This role reports to the Floor Director and supports the client experience in a fast‑paced, luxury environment.

• Achieve monthly and annual individual sales goals while working as part of a team to meet boutique targets.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure items (bags, boxes, note cards, ribbon, stationary) are stocked at all times and maintain selling floor standards including straightening, filling in and replenishment following VM guidelines, physical EAS tagging, ticketing, etc.
• Provide assistance as needed in inventory preparation.
• Process and ensure the accuracy of all transactions (including receipts, CRM files, SKUs, monetary payment and client verification). Partner with management on POS decisions, opening and closing procedures and communicate discrepancies.
• Manage opening and closing of the daily till, monitor assets, approve returns and exchanges, and secure Management approval for any exceptional requests.
• Follow all asset protection procedures including store access, alarm protocols, bag checks and key log controls; practice appropriate AP techniques and comply with guidelines for EAS tagging and ticketing.
• Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assist with wrapping and packaging at POS.

• 2+ years of experience in sales and/or supervisory capacity, experience in a luxury environment preferred.
• Strong leadership and communication skills.
• Even‑tempered with ability to continuously multi‑task.
• Self‑starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Ability to lift between 0-25 lbs. without assistance.

The range for this position is $28.16 - $31.12. Actual rates are determined based on the job, location, and individual experience.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment.

For additional details or if you have questions, contact us at  Please do not submit resumes or applications to this email address.