Client Advisor, South Coast Plaza, Costa Mesa

Reports to:

Store Manager

N/A

$25-27 per hour, plus commission

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We believe in working proactively and being solution focussed.
• We believe in upholding family values; we treat everyone with honesty and respect while nurturing our teams to deliver excellence.
• We believe in making people smile.

To provide a world class client experience and excellent service. To develop long-lasting client relationships. To assist in the smooth operation of the store. To optimise the client experience and ensure that all sales opportunities are optimised; meeting and exceeding individual sales and KPI targets consistently.

Sales generation and target focus

• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to store management.
• Achieve and exceed personal goals.

Client experience and relationship building

• Develop strong, long‑lasting, commercial relationships, establishing and maintaining a loyal client base.
• Provide exceptional client experience and service in a consistent manner.
• Provide personalised and timely after‑sales service to clients, dealing effectively with client complaints and converting returns to exchanges.
• Demonstrate high level of product knowledge (storytelling, features and benefits etc.)

Operational excellence

• Maintain visual standards on the sales floor, following Manolo Blahnik merchandising guidelines and standards.
• Assist with regular stock takes.
• Assist with the preparation of and working in‑store selling events.
• Maintain and assist in the creation of an enjoyable and respectful work environment in keeping with Manolo Blahnik standards and company values.
• Any other tasks as requested.

• Fluent in English, other languages would be beneficial. Conversational Mandarin would be desirable.
• 5‑7 years retail sales experience delivering excellent customer service, relationship building, and clienteling, preferably within luxury retail.
• Team player; able to work effectively in a group to develop productive working relationships.
• Able to converse with a diverse range of people at all levels and build relationships and network easily, internally and externally.
• Excellent attention to detail.
• Solution focused, anticipating answers and ideas for solutions to challenges.
• Brand ambassador; representing Manolo Blahnik products and values with passion & authenticity.
• High level of finesse and excellence required in delivery of all tasks and behaviours.
• 4 pairs of Ambassador Shoes per year
• 50% Employee Discount
• 15 days paid vacation, 2 personal days, 6 sick days, day‑off on your birthday
• Comprehensive health, dental and vision care plans
• 401(k) plan with employer match
• 2x external coaching sessions per year
• Enhanced family friendly policies

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination.

We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.