Cashier, South Coast Plaza

The Team

Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced luxury environment.

• Accurately record point‑of‑sales transactions at the register: processing sales, sends, repairs, and assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to clients within Hermès standards: prompt and friendly greeting, offer assistance and answer questions, and assist with wrapping and packaging at point of sale.
• Support the Sales Team by providing cashier service and support as required.
• Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
• Process multiple types of transactional requests such as returns, exchanges, refunds and tax refunds according to company policies and guidelines.
• Reconcile daily transactions with cash and other balances, ensuring adequate cash flow in counters, verifying amounts at the beginning and end of shifts.
• Input transaction and client information into the system and on invoices accurately.
• Assist in preparing the daily cashier report.
• Answer phones in a timely manner and exhibit friendly and appropriate customer service.
• Support general store operations and other ad‑hoc duties as assigned.
• Promote teamwork and work closely with the store team.

• 1 year of retail experience, luxury environment preferred.
• Strong communication skills.
• Knowledge of operating cash register or point‑of‑sale terminal.
• Good numerical sense, detail‑oriented, high levels of integrity, and meticulous in payment handling.
• Cash handling experience strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Computer skills:
  Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0–25 lbs. without assistance.

The hourly range for this position is $25.00 to $27.00. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life insurance and disability coverage.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Various voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

At Hermès of Paris, Inc. we are an equal opportunity workplace, recruiting, selecting, and hiring on the basis of merit and ability, with no discrimination by race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

All personnel procedures and practices are administered with due regard to job performance, experience, and qualifications, but without discrimination.