South Coast Plaza Part-Time Store Associate

SOUTH COAST PLAZA STORE ASSOCIATE

This is a part-time store associate position at Madhappy South Coast Plaza.

• Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team
• Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
• Monitor customer feedback, working with the store’s leadership team, to share information with key stakeholders accordingly
• Maintain store aesthetics by ensuring product presentation is upheld; edging, ensuring tags are tucked in, arranged by size, uniform in color, and that garments are folded and hung properly
• Keep the store appearance by cleaning fitting rooms, displays, mirrors, dusting, and maintaining organization
• Understand merchandising, product placement, product care and provide customers with a friendly and seamless shopping experience
• Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers
• Work closely with the store manager to ensure constant communication amongst the team and smooth store operations

• 1+ years of retail associate experience
• Must be available on weekends
• Preference for experience in fashion/apparel
• Previous experience working in a small team environment
• Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed
• Ability to work the duration of the store opening, as needed
• Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members
• Familiarity with the Madhappy brand and mission
• Can thrive in a high volume, high traffic startup environment
• Detail oriented and culturally aware
• Interest in fashion/apparel and mental health
• Honest and have integrity
• Ability to think critically and solve problems when they arise
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites

• Welcome gift
• Employee discount and early access to products
• 18.00/hr