AMI Costa Mesa - Keyholder

Job Description

AMI is looking for a Keyholder to join our South Coast Plaza team in Costa Mesa! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store runs efficiently. The role includes driving sales, managing customer relations, leading the team, merchandising, and handling operations.

• Drive sales and performance; create engaging client experiences and long‑term relationships.
• Support team to achieve individual and store sales targets.
• Identify business opportunities and challenges to initiate improvements.

• Engage customers with a unique experience and guide them through AMI offerings.
• Welcome customers in line with AMI values: friendly, smiling, and upbeat.
• Understand customer needs and recommend relevant product selections while encouraging cross‑selling.
• Assist customers during fittings and coordinate any needed alterations.
• Foster a customer‑loyalty culture and build lasting client relationships.
• Introduce new customers to the brand.

• Help the team reach sales targets by organizing stockrooms and maintaining accurate stock levels.
• Represent and transmit the AMI culture, sharing products and brand knowledge.
• Coach team members on new skills and selling techniques.
• Conduct upbeat morning meetings and team debriefs; collaborate on daily tasks and priorities.
• Use the manager communication book daily to keep everyone informed.

• Maintain store presentation, product displays, cleanliness, and premises upkeep.
• Participate in visual merchandising set‑ups following HQ directives and guidelines.
• Propose new ideas and suggestions for optimal selling.

• Track best‑selling/slow‑selling items and devise action plans; monitor inventory levels and report errors.
• Update store trackers and communication boards for in‑store use.
• Manage the cash vault and coordinate cash pickups through Brinks.
• Control deliveries, transfers, damages, cycle counts, end‑of‑season tasks, and other back‑of‑house operations.
• Develop and share ideas to improve efficiency and support store initiatives and projects.

Be part of our dynamic team.

• At least 2+ years of retail management experience.
• Experience in stock management, operations, or retail preferred.
• Familiarity with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with strong leadership to deliver results beyond expectations.
• Master customer‑service skills and ability to foster a customer‑service spirit.
• Strong interest and good understanding of fashion, specifically the luxury market and its trends.
• A second language would be appreciated.
• Open availability, including nights, weekends & holidays.