Retail Operations; Sales Support | South Coast Plaza

The David Yurman South Coast Plaza team is looking for an Operations Support associate to share the company's mission with clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities in order to achieve store goals. This is a bonus eligible role.

The David Yurman Operations Support role will be accountable for the following key deliverables:

• Assist with daily inventory counts and the reconciliation.
• Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
• Assist with packaging of merchandise to deliver to clients.
• Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
• Responsible for communicating any deficiencies in supplies and materials.
• Answers and properly directs all incoming calls.
• Ensure adherence at all times to Company retail operating and security procedures.
• Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
• Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
• Create a welcoming luxury environment for our clients.
• Provide exceptional customer service by ensuring that the customer takes priority at all times.
• Identify and exceed all customer needs and expectations.
• Maximize all selling opportunities to achieve/exceed store KPI targets, maintaining an awareness of performance against target at all times.

• Minimum 1 year in an operational role in a customer service environment.
• Computer skills:
  Proficient in Microsoft Excel and Outlook.
• Detail-oriented, able to adapt and prioritize in a fast-paced environment.
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

The expected hourly rate for this role is $21.00/hour – $25.00/hour.

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.