Boutique Assistant; Long-Term Temporary - Costa Mesa

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

BOUTIQUE ASSISTANT – CARTIER, COSTA MESA

The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that aligns with our Maison Values such as Open‑mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality. In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come.

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, and sales finalization (running product, gathering sales accessories, gift wrapping, food & beverage service).
• Assist sales associates to set the stage with impactful discovery and pre‑appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non‑sellables as needed.
• Assist with special projects as needed.

• Previous experience especially in luxury retail, service or hospitality industry is a plus.
• Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

• Prolonged standing, walking, and frequent bending or kneeling.
• Lift/move up to approximately 45 lbs.
• High energy, physical stamina, and the ability to work in fast‑paced environments.
• Mobility:
  Extensive standing and walking throughout shifts.
• Strength:
  Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility:
  Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to frequently climb stairs while moving between areas (e.g., multi‑level…