Assistant Boutique Manager - Costa Mesa

Position

Assistant Boutique Manager

Through innovation, entrepreneurship and passion the Assistant Boutique Manager supports the Boutique Manager in creating a luxurious, visually pleasing environment which communicates the uniqueness of the Roger Dubuis brand, coaching sales teams to deliver extraordinary service that surpasses client expectations, and thereby achieving sales, profit, and strategic objectives.

• Coaching sales teams on extraordinary service, selling skills and attitude to deliver a shopping experience that surpasses client expectations.
• Leading by example with a majority of time spent on the sales floor, achieving boutique target sales and profitability.
• Contributing personally and via team encouragement to actively building and maintaining boutique client book, following up leads and keeping existing clients active.
• Supporting the Boutique Manager in collaborating with the Marketing team to organize and implement in-store and local events to generate new business opportunities and grow the customer base.

• Ensuring all team members have mastered the Roger Dubuis brand and collection stories and share them with clients.
• Contributing to developing sales teams’ knowledge of watchmaking craft and vocabulary, and Roger Dubuis products.
• Ensuring sales team familiarity with key competitor brands and product lines.

• Actively ensuring the correct application of all store procedures: opening/closing, security, sales and stock.
• Contributing to effective stock management (inventory checks, stock level) according to KPIs.
• Participating in guaranteeing the respect of display and grooming guidelines; ensuring impeccable conditions in the boutique.
• In the absence of the Boutique Manager, approving discounts as per policies.
• Assisting in resolving client concerns/disputes/complaints to ensure client satisfaction and restore confidence.
• Ensuring repairs are treated in a timely manner and clients kept informed.

• Participating in the training, development, and retention of new sales associates.
• Helping the Boutique Manager identify high-potential associates and develop them for career evolutions within the brand.
• Assisting the Boutique Manager in motivating each team member to reach their objectives and accompanying them in their professional development.

• Monitoring KPIs and defining and implementing action plans to achieve targets.
• Preparing monthly qualitative and quantitative business reports to National Sales Manager and corporate team.
• Being familiar with the local market and business environment, including competitors’ business activities and luxury market trends.

• Entrepreneurial spirit and proactive.
• Client-oriented, attentive to details.
• Strong selling skills.
• Excellent communication skills, ideally with previous experience managing teams.
• Proficient in IT:
  Excel, POS systems.
• Previous experience in luxury goods, high-end hospitality, yachts, or aviation (private jets).
• Fluent English.

Richemont offers a generous compensation and benefits package for eligible employees. Our core benefits include medical, dental, and vision programs, a health savings account, flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. We also provide paid time off, a wellness reimbursement benefit, access to the employee assistance program, and volunteer days off. Employees are encouraged to make a difference in their local communities.

$32-$36 per hour plus bonus eligibility. Salary will be determined based on relevant skills and experience.