In-Store Service Pro — BOPS & Returns

* Our Brand
* Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you'll hear the same thing: it's unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way.

After a century and a half, we're proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.

* What We Can Offer You
* * Performance and Referral bonus opportunities

* Merchandise discounts

* An inclusive, challenging, and refreshingly fun work environment

* Empowerment to perform impactful work with tangible results

* Employee Assistance Program (mental health and financial literacy resources)

* Colleague Resource Groups (CRGs), give-back/volunteer opportunities

* Job Overview
* The B-Helpful Professional is highly energetic and engaged, serving as a "go to" resource for our customers and associates throughout the store. To deliver our mission statement to be like no other store in the world, our B-Helpful Professional possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. The B-Helpful Professional manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their Buy Online Pick-up in Store orders (BOPS), processing easy returns, providing tourism information and facilitating the booking of appointments for various in store services.

* Essential Functions
* * Create an in-store easy seamless and fun experience through greeting and engaging all customers and providing a genuine and friendly interaction

* Embrace and be proficient with technology

* Participate in the merchandising and operational requirements of the role

* Qualifications and Competencies
* * Candidates with a High School Diploma or equivalent are encouraged to apply

* No experience required

* Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

* Resourceful and able to adapt quickly to changing priorities

* Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

* Essential

Physical Requirements
* * Position requires prolonged periods of standing/walking around store or department

* May involve reaching, crouching, kneeling, stooping and color vision

* Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

* Frequently lift/move up to 25lbs

* Bring your creativity, energy, and ideas to the Bloomingdale's team - Apply Today!
* This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc.

- including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at