FAO Schwarz Toy Specialist - South Coast Plaza

Job Description

The FAO Schwarz Toy Specialist is a role that blends high‑touch retail selling with dynamic, interactive experience facilitation. This role drives sales by delivering signature FAO experiences and creating magical, memorable moments for guests of all ages. Toy Specialists bring strong sales instincts, an engaging presence, and the ability to guide guests through personalized journeys. As experts in the Jewel Box, a rotating collection of FAO brand experiences, they are accountable for mastering each experience, booking and facilitating appointments, and adapting quickly as experiences, products and processes evolve throughout the year.

• Perform all in‑house experiences consistently in line with established guidelines while adding personal flair to make each experience feel unique.
• Embody the cast of characters unique to each experience through provided costumes, props, scripting and character backstories.
• Use the FAO Schwarz selling vision to effectively engage and delight each guest.
• Build authentic connections with guests to build rapport and relationships during their visit, handling multiple guests simultaneously as needed.
• Demonstrate product knowledge by introducing key items to guests based on their needs; showcase key features to encourage exploration and engagement.
• Support stock refilling and other product tasks as needed.
• Maintain a good understanding of store layout and local area to answer guest queries effectively.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Apply basic merchandising principles to maintain floor layout and planograms daily.
• Wear a provided uniform (branded shirt and apron) and keep it clean and presentable.

• 1+ year experience in a fast‑paced premium retail or experience‑based environment (preferred).
• Excellent communication, collaboration and interpersonal ability.
• Ability to perform in front of a large audience or one‑on‑one to drive sales.
• Experience in performance, acting, music or dance background is a plus.
• Familiarity with a premium or experience‑based retailer is a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods without losing magic.
• Ability to work a flexible schedule based on business needs.

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10pounds and occasionally up to 25pounds.

$19.60 hourly. Commission varies: apparel, shoes and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales roles typically receive 3% commission.

• Competitive benefits package including medical, vision, dental, retirement (401(k)), paid time away, life insurance, disability insurance and merchandise discount.
• Performance‑based incentives/bonuses may be available.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location at