Retail Keyholder, Maje, South Coast Plaza

Overview

SMCP — Sandro and Maje — is a Parisian fashion house offering accessible luxury with a focus on sustainability. Operating in over 47 countries, the company emphasizes engagement, inclusivity, and corporate social responsibility, aiming to meet ambitious sustainability goals by 2030. The brands reflect casual elegance and evening sophistication for individuals who value style and sustainability.

Position:
Keyholder at Maje (located at South Coast Plaza). Compensation: $20.50–$22.50 per hour, plus 2% commission and wardrobe benefits.

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.

• Provide exceptional customer service with product knowledge and personalized recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through service excellence and brand values.
• Address customer service issues promptly and professionally.

• Maintain high store standards, creating a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.

• Support new hires and encourage team development, fostering a growth-focused culture.
• Motivate the team to meet sales goals in a results-oriented environment.

• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey to meet their unique needs.

• 1+ year of experience in retail or customer service; supervisory experience preferred.
• Enthusiastic about delivering exceptional customer service in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

SMCP offers more than a job — a path to grow, thrive, and be part of something exceptional. Compensation includes competitive base hourly pay, individual commission, and sales incentives. Benefits include a 50% shopping discount, seasonal wardrobe offering, and a cell phone contribution. Wellness and professional development resources are available, including voluntary health plans, retirement matching, paid time off with holiday pay, paid parental leave, pet benefits, and access to Employee Assistance Program (EAP) and MAVEN Family Planning.

Through product knowledge training, industry insights, and participation in the Retail Stylist Program, you’ll refine your expertise and advance your career in a dynamic, engaging workplace with a people-first culture.