Selling and Service Assistant, South Coast Plaza

About the Role

The Selling and Service Assistant (SSA) provides clerical support for both front and back‑of‑house operations in the Hermès boutique. The SSA processes and ensures the accuracy of all transactions (receptions, CRM, SKUs, monetary payment, client verification) and administers after‑sales services as needed. The role partners with management on POS decisions and performs all other duties as assigned by the supervisor.

• Accurately record point‑of‑sale transactions at the register, including processing sales, sending, repairs, and assisting in opening and closing procedures with management.
• Consistently provide high levels of service to clients in line with Hermès standards: prompt and friendly greetings, offering assistance, answering questions, and helping with wrapping and packaging at the point of sale.
• Support the sales team with selling processes: hanging merchandising, returning merchandise to floor, retrieving stock, and physical preparation of the stockroom.
• Organize and prioritize the workstation and selling floor to support sales efforts: keep items (bags, boxes, notecards, ribbon, POS station, etc.) stocked, maintain merchandising standards, and perform necessary filing.
• Assist with stockroom operations: support merchandise flow, replenishment, EAS tagging, ticketing, and physical inventory preparation.
• Support the After Sales area as needed: logging repairs, contacting clients, and maintaining active records.
• Record accurate and detailed CRM files that provide meaningful purchase history and sales analysis.
• Answer phones promptly and exhibit friendly, appropriate customer service.

Supervisory Responsibility:
None

Budget Responsibility:
None

Decision‑Making Responsibility:
None

• Minimum of 1 year of retail experience in a luxury environment preferred.
• Strong communication and customer service skills.
• Experience with POS systems and/or cash handling strongly preferred.
• Ability to multitask and handle detailed work.
• Strong organizational skills and computer proficiency with Microsoft Office.
• Ability to handle difficult situations with grace, compassion, and composure.
• Physical ability to lift 0–25 lbs. without assistance.

Hourly range: $24.56 to $27.48, based on job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision coverage
• Life Insurance and Disability
• Paid time off (18 DDOs, 12 company holidays, 2 wellbeing days, sick & safe time)
• Paid parental leave and transition time
• 401(k) and Roth retirement plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and Employee Assistance Program resources
• Access to wellness resources such as Calm App and Health Advocate

Hermès is an equal‑opportunity workplace and makes hiring decisions on the basis of merit and qualifications. All employment is provided without discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic prohibited by law. Reasonable accommodations are provided to qualified individuals with disabilities.