Selling and Service Assistant, South Coast Plaza

The Team

The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and for the administrative support of after‑sales services when needed. Partners with management team on POS decisions. All other duties are assigned by the supervisor.

This role supports the client experience in a fast‑paced, luxury environment, working closely with sales and selling support teams.

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer assistance, answer questions, and assist with wrapping and packaging at point of sale.
• Support the sales team with the selling process: hanging merchandising, returning merchandise to floor, retrieving stock, and physical preparation of stock room.
• Organize and prioritize workstation and selling floor: ensure all items (bags, boxes, notecards, ribbon, POS station and similar) are stocked at all times, maintain merchandising standards, straighten, file in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing, and inventory preparation.
• Support the after‑sales area as needed: log repairs, contact clients, and maintain active records.
• Record accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answer phones in a timely manner and exhibit friendly and appropriate customer service.

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• 1 year retail experience, luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Computer skills:
  Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

The hourly range for this position is $24.56 to $27.48. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Variety of voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

At Hermès of Paris, we are proud to be an equal‑opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.

Hiring practices and employment decisions are based on job performance, experience and qualifications, and do not discriminate on the basis of any protected status. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.