Client Advisor

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targe
• Generate and manage individual, high-volume sales business and achieve individual sales goa
• Source, recruit, develop and maintain client bo
• Track and grow spend of existing client netwo
• Manage regular client outreach, consignment, and appointment setti
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific reques
• Maintain strong product knowledge of current and past collections at all tim
• es Provide product and client feedback to Store Leadership and Merchandising te
• Deliver outstanding service to TOM FORD clien
• ts Maintain an active presence in the local community; keep informed about major events and client activiti
• es Adhere to company policies and procedures at all tim
• es Create high energy and a positive work environme

• nts
  3-5 years of retail sales experience required; preferably in a luxury environ
• ment Strong entrepreneurial spirit and initia
• ills
  
  Deep knowledge of the luxury industry with a high level of fashion sensiti
• vity Strong interpersonal, communication, organization, and follow-through sk
• ills Ability to excel in a fast paced, high energy and a positive work environm
• ent.
  
  Availability to work during Store hours of operation, including nights, weekends, and holidays, as ne
• eded
  
  Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as ne
• eded Ability to lift or carry (pushing/pulling) up to 25 pounds (or mo
• re).Ability to bend, stoop, reach or squat to handle and stock merchan
• dise Ability to stand or walk for long periods (4-6 ho