Selling Supervisor, South Coast Plaza

Team

The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position reports to the Managing Director and collaborates with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to operational asset protection standards.

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while working as part of a team to achieve the boutique’s collective target.
  • Organize and prioritize the selling floor; keep all items stocked; maintain floor standards per VM guidelines, EAS tagging, ticketing, etc.
  • Assist in inventory preparation as needed.
• POS
  • Process and ensure the accuracy of all transactions and manage after‑sales service when needed.
  • Communicate POS discrepancies and variances at closing.
  • Maintain cleanliness and organization of workstation.
• Asset Protection
  • Comply with all asset protection procedures (sign‑ins, bag checks, key control, EAS tagging, ticketing).
  • Participate in physical inventory and monthly cycle counts.
• Customer Service
  • Consistently provide high levels of service in line with Hermès standards: greeting, assistance, packaging.
• Supervisory Responsibility
  • None.
• Budget Responsibility
  • None.
• Decision Making Responsibility
  • None.

• 2+ years of sales experience; experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even‑tempered with ability to multi‑task.
• Self‑starter, works independently and collaborates with the team.
• Strong organizational skills.
• Open availability to accommodate the needs of the business.
• Can lift 0‑25 lbs without assistance.

The hourly range for this position is $28.00 to $31.00 per hour. Rates are determined by job, location, and experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Various voluntary benefits (flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

At Hermès, we are proud to be an equal‑opportunity workplace. All applicants are recruited, selected, and hired on the basis of merit. Reasonable accommodations are available for qualified individuals with disabilities.