Associate Director, Client Development, South Coast Plaza

Associate Director, Client Development, South Coast Plaza

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for an Associate Director, Client Development who will be responsible for ensuring the highest standards of client service values and maximize client engagement for the boutique.

This individual will develop, strategize, and evolve client outreach programs that supports the brand vision and boutique objectives.

• Set the vision in creating client development strategy for VIC, High Potential, and other top client segments.
• Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutiquemanagementteam.
• Ability to develop relationships at an extensive high leveland represent the brandas a CHANEL ambassadorthat will inspire the boutique teams and engage clients and elite prospects.
• Define and implement a successfulclientelingstrategy for the boutique. Targeting client segmentsandout-reach in partnership with boutiquemanagementand corporate office teams to implement these strategies.

• Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team.
• Develop and implement high ROI event strategies for the boutiquei.e.,grass root in partnership with boutiquemanagementandthe
  
  Events team.
• Develop a strong high-end local clienteleina specific area.
  
  The ideal candidate should havean extensive network, strong existing industry relationships and already part of the communities that are important tothe brand.
• Identify and target high potential client sand create special experiences to increase retention.
• Partner with corporate teamstocontinue toelevateprograms for top clients (e.g., gifting program, event tickets, etc.).

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships
• Fostering a meaningful clientexperiencecentered around inclusion and connection
• Being comfortable in the middle of complexity and ambiguity
• Creativity and innovation by testing, learning, and taking new risks

• Minimum 7 years of related leadership experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

• The anticipated base salary range for this position is $138,700 through $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days and a Wellbeing fund)
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and  Membership)
• Generous paid time off policies to include vacation, holiday, sick and…