Sales and Service Associate

FULL-TIME Part-time

LOCATION 589 Anton Avenue Costa Mesa CA 92626

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answering questions, resolving concerns, and connecting both members and guests to the appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding, well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive visit, inspiring them to take the next steps toward their fitness goals.
• Support an exceptional new member onboarding experience that connects members to our fitness offerings; greet and check‑in them promptly, having a meaningful impact on their sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Be self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans, which reward exceptional service and incentivize success while aligning pay with your contributions.

• Paid time off
• Medical and dental coverage
• 401(k) with match for qualifying positions
• Free gym membership and discounts on products and personal training
• Access to Employee Resource Groups and community events
• Group life and accidental injury insurance

DISCLAIMER:
This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Average pay range: $16.90 – $16.90 per hour.