Client Advisor - South Coast Plaza

Summary

The Client Advisor at South Coast Plaza serves as a brand ambassador, delivering an exceptional selling ceremony and high-level customer service to drive sales and build a local and international client book. This full-time retail role focuses on recruiting and developing top clients while supporting store operations and maintaining the Berluti image.

• Meet individual and store sales targets through proactive selling and clienteling.
• Present product knowledge and brand history during the selling ceremony to maximize conversions and loyalty.
• Capture and maintain accurate customer information and follow up on client inquiries and requests.
• Manage client relationships, including coordination of shipping, alterations, repairs, and post-sale service.
• Support visual merchandising, store housekeeping, shipping, receiving and inventory control as required.

• Minimum 3 years retail sales and client service experience, preferably in luxury goods.
• Proven ability to develop and expand a client book and deliver strong business results.
• Excellent communication, organization and follow-through skills; fluency in English required; second language is a plus.
• Passion for fashion, creativity and the Berluti brand with attention to luxury service standards.