Community Outreach Supervisor

Community Outreach Supervisor

SALARY: $109,872 - $147,240 annually

THE POSITION:
Under limited direction, oversees the City's community outreach and case management efforts, oversees operations of the City's Bridge Shelter and its commercial kitchen; coordinates with community donors, volunteers and performs related duties as required.

There is currently one (1) full-time vacancy.

The Community Outreach Supervisor is responsible for applying specialized knowledge, skills and abilities in oversight of day-to-day shelter operations and community outreach and case management efforts involving individuals experiencing homelessness. This position exercises direct and indirect supervision over assigned full‑time, part‑time and contract personnel. Work is performed under the direction of the Neighborhood Improvement Manager.

• Provides technical expertise in coordinating and supervising the day‑to‑day operations of the Citywide street outreach and case management response to those experiencing homelessness.
• Manages the operations of the City's 100‑bed Emergency Shelter including coordination with and oversight of the shelter and kitchen operators; works with shelter operator to ensure that the Management, Operations and Public Safety (MOPS) Plan is current, updated and reflects operational standards; coordinates with commercial kitchen operator to maintain compliance with Public Health Permit requirements and coordinates facility maintenance and repair requests.
• Establishes working relationships with partner agencies, community volunteers, donors, sponsor ships that support the shelter and kitchen operations.
• Coordinates street outreach resources to respond to calls for service, engages with the Community Policing Unit and broader nuisance abatement efforts to ensure proper citywide issues are met with proper corrective actions.
• Provides support for social services and safety net programs funded by the City and other partnerships, to ensure the City residents have access to these critical services.
• Assists with client resource retention for success of client/agency linkages and post relocation follow‑up on clients that participated in project reconnect; maintains appropriate contact with formerly homeless clients who received services and no longer reside in Costa Mesa to conduct and document retention efforts.
• Trains and evaluates professional, paraprofessional and clerical staff as assigned. Prepares work schedules, provides instructions, conducts staff meetings and verifies payroll timesheets.
• Responds proactively to operational issues related to COVID safety protocols to protect staff and residents.
• Assists in the development of sectional and division budget revenues and expenditures.
• Participates with the Countywide System of Care, the Continuum of Care (CoC), Public Health and Social Services, as a means of integrating Citywide efforts to improve outcomes and programmatic performance objectives.
• Coordinates and assists police and fire safety personnel in non‑enforcement, sensitive and complex situations involving homeless clients and obtain appropriate care for clients; assist safety personnel with non‑psychiatric emergencies such as transporting clients to substance abuse treatment; may interface with hospital personnel regarding emergency services and recuperative care for homeless clients.
• Maintains data and prepares written reports including weekly and/or monthly reports, special projects regarding shelter operations, educational materials for residents and community outreach efforts.
• Lead the Network for Homeless Solutions monthly meetings, while strengthening its collaborative efforts to respond to homelessness citywide and attend other community meetings, project updates, and case management meetings.
• Collects, reviews, and completes timely incident or accident reports when applicable.
• Performs other related work as required.

Education, Training, and/or

Experience:

Graduation from an accredited four‑year college or university with major coursework in public or business administration, social work, or other closely‑related field.

Experience: Thre…