CX Program Specialist

• Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
• Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed.
• Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
• Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes.
• Communication, training, and enablement material updates.
• Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

• Associate’s degree or equivalent combination of education and experience.
• Minimum 2–3 years of business experience, preferably in customer service, administrative support, retail support, program coordination, customer experience, or related field.
• Customer-focused mindset with a commitment to providing responsive, accurate support.
• Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.
• High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.
• Clear and effective written and verbal communication skills.
• Ability to manage tasks, balance multiple priorities, and meet established deadlines.
• Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.

Demonstrates strong organizational skills and attention to detail while providing customer-focused support in program coordination and administrative tasks. Proficient in communication and training material updates, ensuring accuracy and quality in customer experience processes.

• Customer Experience Support
• Program Coordination
• Organizational Skills
• Clear Communication
• Attention to Detail

• Documentation Management
• Data Quality Activities
• Request Tracking
• Survey Support
• Process Material Updates

• Customer-Focused Mindset
• Ability to Prioritize Work
• Collaboration Skills
• Troubleshooting Skills

• Associate’s Degree

• Customer Service
• Administrative Support
• Retail Support

• Customer Experience Tools
• User Guides
• Meeting Resources